The 5 most frequent questions

  • I am renting a property, can I buy a Quooker?

    Even if you are a tenant, you can have a Quooker installed in your home -  and take it with you when you move. Read more about our moving service here.

  • What maintenance does a Quooker require?

    With the desalinated fresh water suitable for human consumption we have here in UAE, the internal HiTAC® water filter will usually require changing every 3-5 years. The filter can be ordered from our service department and comes with step-by-step instructions to allow you to change it yourself. If you prefer, we can also arrange for one of our engineers to change the filter for you. 

  • Can Quookers be installed in any kitchen?

    Quookers can be fitted into new kitchens and also retrofitted into existing ones. All that is required is space for the tank, a cold water supply and waste and a standard 13amp socket under the worktop where the tank will be located.

  • The light on my tap/tank is blinking, what should I do?

    If the light on your Quooker tap/tank is blinking, this means there is some failure in the system.

    Before going forward, first try to figure out which type of failure the system is experiencing. This can be determined from the pattern of the blinking.

    • 2 x blinking: If your tap/tank is blinking two times, followed by a short break, there is a failure with your Quooker tap. In most of the cases this can be solved by yourself, following the instructions mentioned here.
    • 4 x blinking: If your tap/tank is blinking four times, followed by a short break, there is a failure with your Quooker tank. In most of the cases this can be solved by yourself, following the instructions mentioned here.
    • 3 + 1 blinking: If your tap/tank is blinking as per the following pattern: 3 times blinking – short break – 1 time blinking, there is a failure with your Quooker tank. This cannot be solved by you, and a technician will need to pass by your place to help you solve this issue.
      Please contact the Quooker Service Team through service@quooker.ae and mention the 3+1 blinking of your Quooker tap/tank. Please also attach a video showing the blinking pattern.
  • My Quooker tap is not producing any boiling water, what should I do?

    Do you have a Quooker Flex tap (the one with a flexible hose coming out of the tap spout)?

    The Quooker Flex tap is fitted with a safety cutoff switch, that stops boiling water from being dispensed when the flexible hose is pulled out.

    To dispense boiling water, please ensure that the flexible hose is fully retraced into the tap spout.

     

    You don't have a Quooker Flex tap and/or the issue is not resolved by making sure the hose is fully retracted?

    Check the lights on your Quooker tap and tank. If the light on the tap/tank is blinking, please refer to the following troubleshooting section: The light on my tap/tank is blinking, what should I do?

     

    If the lights are off, try to turn on the Quooker tank. The Q-shaped button on top of the tank is the on/off-switch. Gently press the foot of the Q to switch the Quooker on or off.

    If the lights still do not come on, unplug the Quooker tank from the power socket and check if the power socket is working, by plugging in another appliance.

    • If the power socket is working fine, please change the fuse in your Quooker's plug, plug it back in and try turning on the Quooker tank again (by pressing the Q-shaped button on top of it).
    • If the power socket is not working, it might be that electricity for your Quooker is coming from the power socket for the dishwasher. Kindly check if the power switch for the dishwasher is turned on and turn on the Quooker tank again.
    • If the power socket is not working (and is not linked to the dishwasher switch or turning on this switch does not resolve your problem) there is also a chance there might be a problem with the power socket itself, or with the general electrical supply in your house. If so, kindly contact an electrician to solve this issue.

     

    After running through the above-mentioned steps the failure you were facing before should now be resolved. If this would not be the case, contact the Quooker Service Team at service@quooker.ae

    When contacting the Quooker Service Team, please mention the solutions you tried but didn't solve your problem. In case your tap/tank is blinking, kindly also mention the blinking pattern (different types of blinking patterns can be found here). 

Contact

Please contact our service department via our service contact form. We will come back to you within 2-3 working days. For urgent matters, please call 800-QUOOKER

Opening hours

Sunday - Thursday: 9:00 am - 6:00pm

Please have your Quooker's serial number ready – it is located at the side of the tank near the top.

Installation

The Quooker comes with a standard two-year warranty. Register your Quooker to benefit from this warranty, but also to let us help you more efficiently. Let us know the serial number on your tank and the type of tap you have, and we will be able to provide you with the best possible service.

All help topics in a row

Energy label
General
Installation
Maintenance
Troubleshooting
Usage

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Call us

800-QUOOKER

Please have your Quooker's serial number ready when you contact us– it is located at the side of the tank near the top.

Opening hours

Sunday - Thursday: 9.00 am - 6.00 pm

Visit us

Visiting address:

Indigo Central 2, Al Safa 2 (2nd floor)

Shaik Zayed Road

Dubai (UAE)

Mailing address:

Indigo Central 2, Al Safa 2 (2nd floor)

Shaik Zayed Road

Dubai (UAE)