What do the lights on my tank and tap mean? Troubleshooting

When you first turn on the Quooker tank, a solid red light with an occasional flicker should appear on the tank and tap. This means the water inside the tank is heating up.

Once the water inside the tank has fully heated, the light on the tap should disappear and the light on the tank should slowly fade in and out in a gentle pulse. We call this the “heartbeat” of the Quooker and it indicates the water inside the tank has fully heated and is ready to be used. 

If the tank/tap light is blinking, please refer to the relevant troubleshooting section: The light on my tap/tank is blinking, what should I do?