My electronic water switch is beeping, is this normal? Troubleshooting

When your electronic water switch is beeping, this is an alarm to remind you about your cold water filter replacement (and possibly your chiller service). The action which needs to be taken to stop this alarm from going off depends on your system setup. 

You have a low flow (LF) cold water filter

A LF cold water filter is the white filter canister which is srewed into your electronic water switch, see image below.

LF filter

The electronic water switch is programmed to sound an alarm every 6 months. As we recommend our clients to replace their LF cold water filter every 6 months, you will have to replace your LF cold water filter every time your electronic water switch is sounding an alarm.

In order to order a LF cold water filter replacement, contact the Quooker Service Desk at the following address: service@quooker.ae When contacting them, make sure to mention that your electronic water switch is sounding an alarm and that you have LF cold water filter. Someone from the Quooker Service Desk will reply to your email within 1-2 business days to schedule a visit for the replacement of your LF cold water filter.

You also have a chiller installed? Check if an additional action is required at the bottom of this page!

You have a high flow (HF) cold water filter

The high flow (HF) cold water filter usually consists of 2 filter canisters (see image below). In case a HF cold water filter is installed, your electronic water switch will not have a LF filter screwed into it.

HF filter

The electronic water switch is programmed to sound an alarm every 6 months. Depending on your situation and setup, a different type of action will be needed.

You are a commercial client

In case the Quooker is installed in your office, we consider you to be a commercial client.

As we recommend our commercial clients to replace their HF cold water filter every 6 months, you will have to replace your HF cold water filter every time your electronic water switch is sounding an alarm.

The HF cold water filter replacement cannisters can be ordered from the Quooker webshop, using this link.

You also have a chiller installed? Check if an additional action is required at the bottom of this page!

You are a residential client

In case the Quooker is installed at your home, we consider you to be a residential client.

As we recommend our residential clients to replace their HF cold water filter every 12 months, you won't have to replace your HF cold water filter every time your electronic water switch is sounding an alarm.

  • If it has only been six months ago since you last replaced your HF cold water filter, you can reset your electronic water switch for another six months. Instruction on how to do this can be found on this link.

  • If it has been (more than) 12 months ago since you last replaced your HF cold water filter, you will need to replace your HF cold water filter. The HF cold water filter replacement cannisters can be ordered from the Quooker webshop, using this link.

You also have a chiller installed? Check if an additional action is required at the bottom of this page!

You also have a chiller

In case your Quooker is equiped with a chiller, there might be an aditional action to be taken.

  • You are a residential client & your system is due for HF filter replacement? As we recommend our clients to service their chiller every 12 months, your system is now also due for chiller servicing (together with the HF filter replacement). The chiller service can be ordered from our webshop, using this link.

  • You are a residential client & your system is not due for HF filter replacement? No additional action is needed

  • You are a commercial client and/or you have a LF cold water filter installed? There are two possible options.

    • It has only been 6 months since you got a chiller service. No additional action is needed now. You will only need to replace your filter.

    • It has been (more than) 12 months ago since you got a chiller service. On top of your filter replacement, you will also need to order a chiller service, using this link.