In the UAE desalinated fresh water, suitable for human consumption, is available in every building. Due to the absence of scale in this water, the HiTAC® water filter inside your Quooker tank will usually only require changing every 5 years.
This filter can be ordered from our service department and comes with step-by-step instructions to allow you to change it yourself. If you prefer so, we can also arrange for one of our technicians to change the filter for you.
To order the HiTAC® water filter and/or request the replacement of it by one of our technicians, you can submit a service request by completing the service contact form. We'll contact you within 1-2 working days.
Cleaning the tap
We would like to ensure your tap is always kept in the best condition. As every finish requires its own special treatment, we have outlined advice for all the different finishes.
We strongly advise against the use of other cleaning agents (e.g. anti-scale agents, abrasives and vinegar) and scouring pads. These can affect the coating of parts and the grease in the tap, which ensures that all parts move smoothly.
Descaling the tap aerator
We recommend that you descale the aerator at the tip of the spout from time to time, the water in the UAE is very soft, but debries on your regular water heater (hot water) might block the aerator water flow. To descale the aerator, unscrew the tap nozzle, remove the aerator and soak it in a vinegar-water solution for a while. This prevents blockage and irregular spraying from the tap.
Cold Water Filter
Despite tap water in the UAE being safe for consumption, it is advised to install a Cold Water Filter together with your Quooker. The Cold Water Filter will provide a three stage filtration system which ensures the water to be pure and fresh. For residential systems the filter needs to be replaced every 12 months, while in commercial setups this needs to happen every 6 months.
In the event of a high inflow of debris / sediments, it might happen that the cold water filter gets blocked faster than the average. In this case the cold water filter will have to be replaced before it's actual due date and an investigation of the source of this high inflow of debris / sediments is advised (this will have to be caried out by the client, who can contact his maintenance company and/or landlord for this).
If you have a Quooker CUBE, your water will be filtered an additional time by the hallow-fiber (HF) filter inside the CUBE. This filter needs to be replaced every 12 months.
Both the Cold Water Filter replacement cartridge and the CUBE filter
(HF) can be ordered through our webshop. Replacement can be done by one of our technicians or by yourself. If you would choose to replace the filters yourself, the necessary instructions will be provided.
In case you have a chiller, this will need servicing every 12 months. A chiller service visit can be booked through our webshop.