Most frequent questions


  • What maintenance does a Quooker system require? Maintenance

    A Quooker system does not require preventive maintenance.
     
    However, if you live in an area with hard water, the Quooker system will require some attention during its lifetime. In areas with hard water, you will become aware of limescale build-up when the flow of boiling water starts to slow down. Every Quooker tap is therefore fitted with a removable nozzle and aerator. When you notice that the flow of boiling water slows down, remove the nozzle and soak the aerator in cleaning vinegar for about half an hour. Then rinse off the limescale and screw the nozzle with the aerator inside, back onto the tap. This should increase the water flow.
     
    If the Quooker system still doesn’t provide an optimal flow of boiling water, limescale may have built up in the tank. This means that your tank may need to be cleaned. If this is the case, please contact our service team by completing the service contact form. Our team will then get back to you and will help you find the right solution for your situation.
  • Can I change the HiTAC® filter myself? Maintenance

    The HiTAC® filter inside the tank improves the taste of the water. You can contact our service department for all questions about changing the HiTAC® filter. 

    Please note that the internal HiTAC® filter is not a limescale filter. For more information on how to manage limescale, please refer to the corresponding question in our FAQs.

  • Where can I order parts? Maintenance

    You can order parts through our webshop

    Know that also the following items can be ordered through the webshop:

    • Cold Water Filter replacement cartridges (replacement needed every 12 months for residential clients / every 6 months for commercial clients)
    • CO2 cylinder refill (replacement as per demand)
    • CUBE filter (replacement needed every 12 months)

    If the item you require would not be available on the webshop, you can always contact the Quooker Service team at service@quooker.ae

    When you contact us, please provide the serial number of your Quooker tank, located on the side of the tank near the top.