Most frequent questions

  • My Quooker tap is leaking. What should I do? Troubleshooting

    Please try to locate the source of the leak and contact our service department on Please also keep the serial number of your Quooker system handy - this can be found on the side of the tank near the top. If you need to shut off the water supply to your Quooker tank, press the Q shaped button on top of the tank to switch the tank off, then open the tap and run the water until it is cold. Next, locate the Quooker's inlet combination/shut off valve (a brass valve between the tank and cold water supply) and turn the small grey knob to shut the water supply off. Please make sure the Quooker tap is not used and the tank is not switched back on while the water supply has been shut off.

  • I have a COMBI Quooker and my mixer tap only produces lukewarm water Troubleshooting

    Please try adjusting the temperature setting on the mixer valve by turning the dial towards W. If the water is still not reaching temperature or is cold, please contact our service department via or +971 (0)4 330 3063