Most frequent questions
The inlet combination (pressure release valve) is releasing water Troubleshooting
It is normal for the inlet combination to release drips of water while the tank is heating water. This is expansion water released from the tank to regulate the pressure inside the tank. If the Quooker has been fitted recently and the valve is releasing a continuous flow or spurts of water, please check the water pressure. The ideal incoming water pressure for the Quooker is 2-3 bar. If the pressure is too high, the valve will release more water in order to keep the pressure inside the tank at a safe level. A pressure reducing valve can be fitted to reduce the pressure to 2-3 bar.
If the Quooker has been fitted for a while and the valve has recently started running continuously (rather than dripping), some debris or scale may be caught inside the valve. Please try flushing the valve through as follows: Switch off the tank by pressing the Q-shaped button on top. Open the tap and run the water until it is cold. Then put a container under the valve and then turn the large red knob (10 bar valve) or large grey knob (8 bar valve) anti-clockwise until you hear a click and water will be released from the valve. Repeat this several times, then switch the Quooker back on.
If this does not resolve the issue, please contact our service department via firstname.lastname@example.org or 800-Quooker(7866537). Please keep your Quooker's serial number ready - it is located at the side of the tank near the top.