Most frequent questions

  • Can I change the filter myself? Maintenance

    The HiTAC® filter inside the tank improves the taste of the water. Depending on the quality of the water in your area, the filter is usually changed every 10 years. You can order the filter from our service department via or 800-quooker (7866537). You can either change the filter yourself following the step by step instructions and tools provided with the filter or alternatively we can arrange a service visit by one of our experienced engineers. Please note that the internal HiTAC® filter is not a limescale filter. For more information on how to manage limescale, please refer to the corresponding question in our FAQs.