Dear valued customer, As a result of the recent weather conditions, we are experiencing a massive backlog and delay in our operations. Our team will do their best to respond to your queries and schedule service visits or installations within 5-7 working days from the date of confirmation. We hope to normalize our operations at the earliest and thank you for your understanding in the meanwhile. Kind regards, Quooker Team


How does the Quooker system work?

A Quooker consists of two parts: a boiling-water tap located on the work surface and a reservoir in the cabinet. The water is maintained at 108°C in the reservoir and is as well insulated as a thermos bottle, therefore very little energy; only 10 watts, is needed to keep the water in the reservoir at temperature. The reservoir is connected to the water supply, when you retrieve boiling water from the tap, new water will flow directly from the inlet water supply back into the reservoir replacing the amount taken. The control of the boiling-water tap will vary from one tap style to another depending on selection. 

How do I get boiling water from the tap?

All Quooker taps come with a child-proof knurled & textured push push turn operation control knob. The intention of the counter - natural push-push- anti-clockwise turn movement ensures there is very little chance of 'accidentally' opening the boiling-water tap unintentionally. In order to retrieve boiling water you must press the textured knob down twice in first motion and then turn it anti-clockwise by 90 degrees. Only then will the boiling water tap dispense. This function has a built in 3 second delay feature, if for example you required a little more boiling water than first estimated the tap conveniently allows you to quickly press the button back down only once and turn if necessary. Convenient when filling a cup of tea, making coffee or even filling a pan of water for pasta cooking if you slightly underestimate the amount needed. 

With boiling water, you should always be careful. Several safety precautions were taken into account during the thorough product development and design process. Prevent children from using the tap as a toy and do not let them operate and/or clean the product unsupervised.

Where can I find an instruction manual for my Quooker system?

An installation guide with brief instructions for use is supplied in the box of the Quooker system. Click here to go to our download page, in the document 'Tips on use' you will find more information about your Quooker system.

Where can I find the serial number?

The serial number of your Quooker system can be found on a sticker on the side of the cylindrical Quooker tank or in the documentation provided.

You can find the serial number of the tap in a different position. It is located on a small tag which can be found near the end of the tap, it is a black cable wire. The cable wire is known as the communication wire between the tap and tank and is quite distinguishable from the other hoses that are connected to the tap. Look for a black rubber wire that is similar to that of a phone charging cable.

Click here for images of the location of your serial number.

What kind of warranty do I have?

The warranty covers all manufacturing and material defects of the entire unit for 2 years from the installation date. This warranty means that the device will be returned free of charge to the condition it was in before the defect occurred. Is your Quooker system not functioning optimally? Please contact our service department directly via your My Quooker account. Make sure you have the proof of purchase at hand and that the serial number has been registered in your account.

In some cases, it is not possible to make use of the warranty and it will therefore expire. This occurs when the Quooker system is not installed according to our installation instructions. Similarly, if it is used non-domestic and/or improperly, the warranty will be voided. Consequences resulting from inadequate use and/or lack of maintenance are not covered by our warranty. Overdue maintenance includes extreme calcification or heavy contamination due to external factors. When a Quooker system is incorrectly dismantled or repaired by third parties who do not have the appropriate knowledge and experience, the warranty is also void. It is essential that the user follows the recommended care and maintenance instructions when cleaning the tap.

Where can I order spare parts, maintenance kits and CO₂ cylinders?

You can order a maintenance kit, CO₂ cylinders and spare parts from our webshop.

Does the Quooker Tank have a filter?

A Quooker tank is equipped with a HiTAC® (High Temperature Activated Carbon) water filter. Water passing through this activated carbon filter leaves all impurities on the filter. Chlorine, bacteria, pesticides and other contaminants, which can adversely affect the taste of water are removed by the filter. A connoisseur will notice the difference immediately!

How can I operate the tap?

All Quooker taps dispense boiling water by pushing the bezel twice then turning it anti-clockwise. To dispense filtered chilled or sparkling water from the Flex, Fusion and Nordic taps, push-wait-turn and the tap ring will light up blue for a flow of filtered chilled water. Push-turn and the tap ring will flash blue for a flow of filtered sparkling water. The Front tap operates slightly differently. Turn the bezel counter-clockwise until you hear the click once for filtered chilled water, or twice for filtered sparkling water.