Dear valued customer, As a result of the recent weather conditions, we are experiencing a massive backlog and delay in our operations. Our team will do their best to respond to your queries and schedule service visits or installations within 5-7 working days from the date of confirmation. We hope to normalize our operations at the earliest and thank you for your understanding in the meanwhile. Kind regards, Quooker Team


What electrical supplies do I need to install a Quooker CUBE?

The CUBE requires 230V voltage and has a connected load of 100W. For this, you need to have an extra socket in your kitchen cabinet. At a time when only one group is present, we recommend purchasing a Quooker powerswitch. The powerswitch can be placed between a kitchen appliance, the Quooker tank and the CUBE. As a result, the Quooker tank does not heat up when a kitchen appliance such as a dishwasher needs a lot of power.

 You can order the powerswitch from our webshop.

How do I know if the CO₂ cylinder is empty and how do I replace it?

If the water spray becomes weaker and there is less carbon dioxide in the water, the CO₂ cylinder needs to be replaced. If the CO₂ cylinder is completely empty, no more water comes out of the tap when you tap sparkling water.
You can order new CO₂ cylinders from the webshop.

Can a CUBE be connected to my already installed Quooker system?

The Quooker CUBE can only be used with Quooker taps and reservoirs manufactured after October 2017. 

Only reservoirs whose serial number contains the letter 'W' or begins with the letter 'R' are compatible with the CUBE. You can find the serial number of your reservoir on the sticker on the side. 
Taps with a serial number containing the letter 'W' or whose serial number starts with the letter 'T' can be used with a CUBE. The serial number of the tap is indicated on the label on the LED cable. 

For further questions, please contact our service department.

What does a CO₂ cylinder cost and where can I order it?

You can easily order a refill of CO₂ cylinders via the webshop for AED 290 (incl. VAT).

Does the Quooker CUBE have a filter?

If you have the Quooker Cold Water Filter UAE The filter is installed between the cold water pipe and the CUBE. The Active Carbon filter improves water quality by reducing unpleasant tastes and odours. The sediment + KDF filter purifies the incoming water of any remaining particle greater than 5Um. It also removes chlorie and inhibits bacteria growth.

If you received a Quooker CUBE delivered before December 2021, it is equipped with a Hollow Fiber filter as standard. With the Hollow Fiber filter, any remaining bacteria are filtered out of the water.

The water should also be potable prior to entering the Quooker water filters.

What is a Quooker CUBE

With a Quooker CUBE, in addition to instant 100°C boiling water, you also get chilled and sparkling water from the Quooker tap. The CUBE is at the bottom of the kitchen cabinet next to the Quooker tank. The Quooker CUBE can only be used with Quooker taps and reservoirs manufactured after October 2017. Click here for more information on the Quooker CUBE.