With the desalinated fresh water suitable for human consumption we have here in UAE, the internal HiTAC® water filter will usually require changing every 5 years. The filter can be ordered from our service department and comes with step-by-step instructions to allow you to change it yourself. If you prefer, we can also arrange for one of our engineers to change the filter for you.
Cleaning the tap
We would like to ensure your tap is always kept in the best condition. As every finish requires its own special treatment, we have outlined advice for all the different finishes.
We strongly advise against the use of other cleaning agents (e.g. anti-scale agents, abrasives and vinegar) and scouring pads. These can affect the coating of parts and the grease in the tap, which ensures that all parts move smoothly.
Descaling the tap aerator
We recommend that you descale the aerator at the tip of the spout from time to time, the water in the UAE is very soft, but debries on your regular water heater (hot water) might block the aerator water flow. To descale the aerator, unscrew the tap nozzle, remove the aerator and soak it in a vinegar-water solution for a while. This prevents blockage and irregular spraying from the tap.
Cold Water Filter
The Cold Water Filter has been designed to allow you to drink cold water straight from your tap. The water passes through a three stage filtration system which ensures the water is pure and fresh. The filter must be changed at twelve monthly intervals.
If you have a Quooker CUBE, the hallow-fiber filter in your CUBE should also be replace every twelve months.
The HITAC filter should be changed once every five years. This can be done yourself and filters are available directly from Quooker. However, if you prefer you can arrange a service by one of our experienced engineers.